Augment Code 如何用 Cosmos 构建反馈分诊智能体,让两人团队处理 6 倍产品反馈
Augment Code 的两人 Cosmos Advisor 团队构建 Feedback Triager 智能体,将每周产品反馈从约 5 条增至 30 条时的处理时间从 90% 降至可维持路线图推进。该智能体在 Slack 中全生命周期跟踪反馈,执行证据收集、根因分析、回答、路由、建单,并在修复明确时交给 PR Author 智能体。在最近两周的 60 条反馈中,50% 已修复或有具体修复在进行。

across code hosts, ticket trackers, and collaboration platforms. That includes workflows for code review, incident response, feedback triage, and large engineering projects across GitHub, GitLab, Slack, Microsoft Teams, Jira, and other surfaces. As our feature set and customer base expanded, feedback volume surged. Success had created a new bottleneck: the faster we shipped, the more time we spent supporting what we had already built. Reports arrive in a Slack feedback channel dedicated to our t
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