ElevenLabs 如何用 ElevenAgents 每月解决 22,000 张支持工单
ElevenLabs 用 ElevenAgents 运行自家客服,每月处理超 22,000 张工单,无需人工介入,上月 AI 客服端到端解决了 65% 的工单,平均首次响应时间从数小时降至 60 秒,70% 的对话获用户正面评价。该智能体支持文本、截图和 PDF,并接入其工单平台,可处理长对话、查询账户信息、执行操作并在需要时升级给人工。团队借助 Procedures、webhook tools、渠道行为设置、模拟测试和 shadow mode 构建并优化该智能体。

ons, looks up account information, takes actions, and escalates cases to support staff when needed. Last month, our AI support agent resolved 65% of our tickets end to end. Our average initial response time is now 60 seconds, down from hours before adding our ElevenAgents teammate. Across all conversations the AI agent handled, 70% were rated positively by users. ElevenLabs Customer Support Demo How we built our support agent Our support team already had detailed standard operating procedures fo
匹配字段正文

