斯坦福 HAI 研究:把 AI 当生产力工具推销,员工反而不用
斯坦福 HAI 研究团队在律所、广告公司和 IT 服务公司调研 184 名员工后发现,当 AI 被定位为生产力工具时员工往往不愿使用,而被定位为丰富工作内容时使用意愿明显提升。在律所对照实验中,被鼓励用 LawBot 处理枯燥任务并腾出时间做更有趣工作的法务助理,使用量比另一部门高 58%,探索性使用高 70%。研究者指出,管理者还需配套培训、知识分享和探索时间,并把考核指标从案件数量转向工作价值。
unterproductive behavior. Some companies track employee AI token consumption, or the amount of text processed or generated, and equate heavy use with value. But that strategy encourages workers to use AI for its own sake — generating cat memes to hit a quota, as Karunakaran puts it — rather than deploying it for legitimate business objectives. The Best Jobs for AI One more factor contributing to successful AI adoption is whether a particular job consists of strongly or weakly bundled tasks. Sale
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