I had Meta Muse negotiate with a customer service chatbot, and it didn't go smoothly
A CNET reporter had the Meta Muse agent contact Visible customer service to resolve an issue where their phone number had long been receiving harassing messages from people looking for the previous owner, Andrew. Muse found records on a data broker's page, but Visible blocked bot access; after switching to guest chat, the send button wouldn't submit, the help page temporarily banned them, and browser takeover also hit a 403 error. In the end the problem was not resolved, and Muse was more like an ordinary chatbot, only able to offer suggestions.
A CNET reporter had the Meta Muse agent contact Visible customer service to resolve an issue where their phone number had long been receiving harassing messages from people looking for the previous owner, Andrew. Muse found records on a data broker's page, but Visible blocked bot access; after switching to guest chat, the send button wouldn't submit, the help page temporarily banned them, and browser takeover also hit a 403 error. In the end the problem was not resolved, and Muse was more like a
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