China Eastern Airlines APP's "Yanbao Intelligent Agent" gets a refreshed upgrade, with digital and intelligent services covering the entire travel process
The intelligent travel assistant "Yanbao Intelligent Agent" on the China Eastern Airlines APP has completed a refreshed upgrade. Travelers can handle the full chain of needs—including itinerary planning, flight booking, airport waiting services, in-journey inquiries, and benefits usage—in a one-stop manner within the same conversational interface. After the upgrade, hotel and attraction ticket booking have been added, allowing free combination of flight tickets, accommodation, and sightseeing products. Services such as VIP lounges, expedited security screening, and airport parking can also be booked directly through intelligent conversation. From now until December 31, booking domestic all-route flight tickets through the "Yanbao Intelligent Agent" offers a direct discount of up to 66 yuan.
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Recently, China Eastern Airlines' APP intelligent travel assistant, the "Yanbao Intelligent Agent," completed a refreshed upgrade. As the core implementation achievement of China Eastern's "one butler throughout the journey" intelligent service system, after this upgrade, travelers' full-chain travel needs—from itinerary planning, flight booking, and check-in service handling to in-journey service inquiries and use of travel benefits—can all be handled one-stop within the same conversational interface. Open the APP and enter the "Yanbao Intelligent Agent"; simply input the destination, travel time, and travel needs, and the system can automatically generate a complete itinerary plan, including daily routes, attraction recommendations, flight matching, and hotel selection. Airline tickets and hotels support one-click ordering, with no need throughout the process to jump to other functional modules. To accompany this refresh, the China Eastern APP has simultaneously launched an exclusive ticket-purchase benefit. From now until December 31, booking domestic all-route airline tickets (excluding China's Hong Kong, Macao, and Taiwan regions) through the "Yanbao Intelligent Agent" allows travelers to enjoy a direct discount of up to 66 yuan, enabling travelers to truly enjoy the benefits brought by the upgrade while experiencing one-stop digital-intelligent travel services. After the itinerary is confirmed, service products such as VIP lounges, expedited security screening, airport parking, pickup and drop-off vehicles, and restricted-area shuttles can be booked directly through intelligent conversation without searching through menus layer by layer. Taking China Eastern's self-operated VIP lounges as an example, the system clearly displays lounge locations, nearby boarding gates, and service contents, supports combined ordering of multiple benefits, and is compatible with cash, points, and mixed cash plus points payment methods, meeting the needs of multiple people traveling together. This upgrade also completes the service chain after flight arrival, adding hotel and attraction ticket booking functions. Airline tickets, accommodation, and sightseeing products can be freely combined. Relying on a natural conversational interaction mode, travelers can adjust their needs at any time; whether for solo business travel or family trips, they can quickly customize a tailored exclusive itinerary. Next, China Eastern will continue to expand the service scenarios of the "Yanbao Intelligent Agent," continuously optimize the interaction experience, and carry the digital-intelligent service of "one butler throughout the journey" through every stage of travelers' journeys.