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On November 4, 2026, investor Matt Turck put forward the judgment that AI chatbots and AI voice are clearly converging in customer communications: the same AI brain can handle both text and voice, covering purchasing and customer service scenarios, and can actually execute actions. Related reporting also mentioned that Ada and Dialpad announced a merger, with the goal of creating a new leader in the field of agentic customer communications; Ada has already served more than 1 billion people and deployed more than 500 customer-facing AI agents, while Dialpad was founded by members of the Google Voice team and serves more than 50,000 merchants. Matt Turck, who has been an investor since the Series A round, said that what customers want is a unified AI brain that can interact through text or voice and can execute agentic actions, and the combination of the two companies will give rise to a major new entrant in this direction.
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Ada and Dialpad Merge: Investor Matt Turck on the Vision for Unified Agentic Customer ServiceDevelopments
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Nov 5
Matt Turck
Ada and Dialpad Merge: Investor Matt Turck on the Vision for Unified Agentic Customer Service
Ada and Dialpad have announced a merger aimed at creating a new leader in agentic customer communications. Ada has served more than 1 billion people and deployed over 500 customer-facing AI agents, while Dialpad was founded by members of the Google Voice team and serves more than 50,000 businesses. Matt Turck, an investor since the Series A round, said customers want a unified AI brain that can interact via text or voice and perform agentic actions, and the combination of the two companies will create a major new entrant in this direction.
Nov 4
Matt Turck
Ada and Dialpad Merge; Investor Matt Turck Discusses Customer Service AI Convergence
Ada and Dialpad announced their merger to create a new leader in agentic customer communications. Investor Matt Turck commented that AI chatbots and AI voice are clearly converging in customer communications: the same AI brain can handle both text and voice, covering purchasing and customer service scenarios, and can actually execute actions; he believes this merger will give rise to an important new entrant.