ElevenAgents natively integrates with NiCE CXone, Genesys Cloud, Amazon…
ElevenLabs announced that ElevenAgents natively integrates with four call center platforms: NiCE CXone, Genesys Cloud, Amazon Connect, and Five9, while other platforms can connect via SIP trunking. Within existing call flows, the agent completes tasks such as caller verification, rescheduling appointments, or filing reports, and writes the results back to the CRM, carrying full context when transferring to a human agent. This voice stack is composed of ElevenLabs' self-developed audio models, offering more than 17,000 voices and over 90 languages.

ElevenLabs announced that ElevenAgents natively integrates with four call center platforms: NiCE CXone, Genesys Cloud, Amazon Connect, and Five9, while other platforms can connect via SIP trunking. Within existing call flows, the agent completes tasks such as caller verification, rescheduling appointments, or filing reports, and writes the results back to the CRM, carrying full context when transferring to a human agent. This voice stack is composed of ElevenLabs' self-developed audio models, of
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