Gartner Survey: Only 13% of Enterprises Achieve Significant Returns from AI
A survey of 2,002 CIOs and technology leaders released by Gartner at the IT Symposium in Orlando shows that only 13% of respondents said they had achieved major or transformative returns from AI. 58% of CIOs are being asked to use AI to achieve cost savings, but 51% expect AI to increase the total operating cost of their technology stack, and 44% of CEOs find it difficult to demonstrate to stakeholders the financial returns brought by AI. Gartner analyst Alicia Mullery believes that the gap between vendors' "innovation race" and the "outcomes race" that enterprises need is widening; even with uncertain returns, 75% of CEOs still plan to increase technology spending.
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