How Acuity Health Transformed Patient Services with LiveKit Voice Agents
Acuity Health built a custom voice agent on LiveKit: 80% of incoming calls are fully handled by the AI agent, most appointments are completed within 1 minute, and 81% of appointment calls end with "thank you." Its agent typically runs on a Gemma 3 27B model optimized on LiveKit Inference, paired with turn-detection models tuned for different patient populations, supports voice and text, and connects to call center tools, task management software, analytics providers, and EMR systems. The team had previously been constrained by low-code platforms; after switching to LiveKit, they built a working prototype within a week, reached a development environment within a month, and use LiveKit Simulations to stress-test scenarios before every change goes live.
Acuity Health built a custom voice agent on LiveKit: 80% of incoming calls are fully handled by the AI agent, most appointments are completed within 1 minute, and 81% of appointment calls end with "thank you." Its agent typically runs on a Gemma 3 27B model optimized on LiveKit Inference, paired with turn-detection models tuned for different patient populations, supports voice and text, and connects to call center tools, task management software, analytics providers, and EMR systems. The team ha
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