Ada 与 Dialpad 合并，投资人 Matt Turck 谈客服 AI 融合
There's a clear market convergence between AI chatbots and AI voice in customer communications: one central brain (AI) that can interact with you whether you te
Ada 与 Dialpad 宣布合并，打造智能体客户沟通领域的新领导者。投资人 Matt Turck 评论称，AI 聊天机器人与 AI 语音在客户沟通中正明显融合：同一个 AI 大脑既能处理文字也能处理语音，覆盖购买与客服场景，并能实际执行操作；他认为这一合并将催生一个重要的新入局者。
查看原帖我们非常激动地宣布，@ada_cx 与 @dialpad 即将合并，共同打造智能体客户沟通领域的新领军者！ 未来的企业将由人类与 AI 智能体组成的团队构成，服务于越来越多拥有自己智能体的客户。 我们将携手赋能客户理应期待的全新体验、企业所需的协作方式，以及让这一切成为可能的沟通能力。 Ada 已服务超过 10 亿人，部署了 500 多个面向客户的 AI 智能体，能够处理复杂交互。Dialpad 由 Google Voice 团队成员创立，为全球超过 50,000 家企业提供支持。 合并为一家公司后，我们将创造全新的客户体验：人类与 AI 智能体围绕每一位客户协同作战，作为一个团队预判需求、承担复杂工作，并做到超出客户所想。携手之下，我们拥有覆盖范围、资源和技术，能够更快地将这一未来带给数十亿更多人。 阅读 Mike 关于我们正在构建之事的信：https://t.co/MJsfrLz3dX
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We are thrilled to share that @ada_cx and @dialpad are merging to create a new leader in agentic customer communications! The companies of the future will be teams of people and AI agents, serving customers who increasingly have agents of their own. Together, we’re going to power new experiences customers should expect, the collaboration businesses will need, and the communications that will make it possible. Ada has served more than 1 billion people and deployed more than 500 customer-facing AI agents that handle complex interactions. Dialpad, founded by members of the Google Voice team, powers more than 50,000 businesses around the world. As one company, we will make entirely new customer experiences possible: people and AI agents working as one team around every customer anticipating needs, taking on complex work and doing more than customers thought to ask. Together, we have the reach, resources and technology to bring that future to billions more people, faster. Read Mike’s letter on what we’re building: https://t.co/MJsfrLz3dX
正文 · AI 翻译
在客户沟通领域，AI聊天机器人与AI语音之间正出现明显的市场融合：一个中央大脑（AI）无论你是发文字还是对它说话（模态），无论你是想买东西还是需要支持（用例），都能与你互动，并且能真正为你做事（智能体行动）。
@dialpad与@ada_cx的结合造就了一个追求这一宏大愿景的重要新入局者。
作为自A轮以来的投资者，我很期待@mimurchison及其团队去实现这一目标。